1. Scope
This policy describes how ElectroBook handles information provided through the application and website. It applies to retailer accounts, shop information, customer and business records entered by retailers, website enquiries and technical information required to operate the service.
2. Information we may process
- Account information such as name, email address and mobile number.
- Shop information such as business name, contact details, address, GSTIN and quotation preferences.
- Business records entered by a retailer, including products, catalogues, customers, enquiries, quotations, orders and warranty information.
- Operational information such as authentication events, application logs and security-related records.
- Messages submitted through the public contact form.
3. How information is used
Information is used to provide and secure the application, operate retailer workflows, process account and licensing requests, communicate important account events, respond to enquiries, and improve reliability and usability.
4. Retailer responsibility
Retailers control the business and customer information they enter into ElectroBook. Retailers should collect and use customer information lawfully, provide any notices required by applicable law, and avoid entering information that is unnecessary for the intended business workflow.
5. Email communication
ElectroBook may send transactional emails for account approval, licensing changes, requests and other operational events. These messages are service communications rather than promotional newsletters.
6. Security and retention
Reasonable technical and organisational safeguards should be used to protect application data. Production deployments should use HTTPS, protected secrets, database backups, access controls and appropriate monitoring. Information is retained only as long as reasonably necessary for the service, contractual, accounting, legal or security purposes that apply.
7. Service providers
Production deployments may use infrastructure, database, email delivery, storage or monitoring providers. Such providers should receive only the access necessary to perform their service and should be configured in accordance with applicable privacy requirements.
8. Your choices and requests
For account or privacy questions, contact our support team using the details below. We may need to verify the requester before acting on a request concerning account or business data.
9. Policy changes
This policy may be updated when the service, legal requirements or data practices change. The effective date shown above identifies the current published version.